Effective Date: August 11, 2026
Thank you for visiting our website. This Payment Policy explains how payments made through our website are processed and outlines your rights and responsibilities before completing any transaction.
Please read this policy carefully before making any payment.
Independent Website Disclaimer
This website is an independent informational platform and is NOT owned, operated, endorsed, or affiliated with any Government department, ministry, public sector undertaking, or official LPG authority (such as Indian Oil / Indane, Bharat Petroleum / Bharat Gas, Hindustan Petroleum / HP Gas).
The information available on this website is published for general educational and informational purposes only. References to government schemes, LPG services, public programs, or other official services are provided solely to help users better understand publicly available information.
Any payment made on this website is NOT a government fee, official charge, tax, registration fee, or payment to any government authority.
If you wish to access official government services or make payments to any government department, you should always visit the respective official government website.
Purpose of Payments
Any payment made through this website is strictly voluntary and is intended to support one or more of the following operational expenses:
- Website maintenance & infrastructure
- Server and hosting expenses
- Development and improvement of online tools and resources
- Content creation, research, and updates
- General operational and administrative costs
Making a payment does not create any partnership, ownership, employment, or official representation relationship between the user and this website.
Payment Methods
We accept secure online payments through trusted payment gateways. Available payment options may include:
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets (where available)
All payments are processed securely through our authorized payment gateway provider.
Payment Confirmation
Once your payment is successfully completed, a confirmation message will be displayed on the screen. Depending on your payment method, you may also receive a transaction receipt via SMS or Email from your bank or payment gateway provider.
Please keep your Transaction Reference Number for any future communication or support requests.
Failed or Pending Payments
Occasionally, payments may remain pending or fail due to:
- Bank server issues
- Network interruptions
- Payment gateway processing delays
- Technical problems
If your account has been debited but the payment status shows unsuccessful or pending, your bank will automatically reverse the amount according to standard banking timelines.
If the amount is not reversed within 3–5 business days, please contact your issuing bank first and then reach out to us with your transaction details.
Refund Policy
Refund requests are reviewed on a case-by-case basis. If a payment was made accidentally, duplicated due to a technical error, or charged incorrectly, you may contact us with the following details:
- Full Name & Mobile Number
- Transaction ID / Payment Reference Number
- Payment Date
- Payment Amount
- Clear reason for the refund request
Processing Timeline: Once approved, eligible refunds will be processed to the original payment method within 5 to 7 working days. The exact time for the credited amount to reflect in your account depends on your bank or card issuer.
Chargebacks and Payment Disputes
If you believe that a payment was unauthorized, double-debited, or incorrect, please contact us directly before initiating a chargeback or dispute with your bank or card provider. Most payment-related issues can be resolved quickly through direct support.
If a chargeback or dispute is initiated, we reserve the right to provide transaction logs, IP addresses, checked user consent agreements, payment confirmations, and communication history to the payment gateway or financial institution to assist in resolving the dispute.
Payment Security
Your payment security is our top priority. Sensitive payment details—such as complete credit/debit card numbers, CVV, UPI PINs, or net banking passwords—are never stored on our servers.
All transactions are processed through PCI-DSS compliant secure payment gateway infrastructure using industry-standard 256-bit SSL encryption technologies.
User Responsibilities
Before making any payment, you acknowledge and agree that:
- You are making the payment voluntarily as a support contribution.
- You have verified the payment amount prior to proceeding.
- You understand that this website is a private portal and NOT a government entity.
- You are authorized to use the selected payment method.
- All information provided during the transaction process is accurate.
Limitation of Liability
While we strive to provide accurate information and a seamless website experience, we cannot guarantee uninterrupted or error-free availability of payment processing services. We are not responsible for transaction delays or failures caused by third-party banks, payment gateways, internet service providers, or technical issues beyond our reasonable control.
Changes to This Policy
We reserve the right to update or modify this Payment Policy at any time without prior notice. Any changes will be published on this page along with the updated Effective Date.
Contact Us
If you have any questions regarding payments, billing, refund requests, or transaction-related issues, please reach out to us:
- Official Email Support:
admin@kisansuvidha.in - Contact Page: Accessible directly via the Contact Us link on our website footer.
When reaching out, please include your Transaction Reference Number, date of payment, and registered mobile number so we can assist you efficiently.
