Have you ever booked an LPG cylinder and waited longer than expected for delivery? Or perhaps your gas agency has not responded to a complaint about an incorrect bill, a missing delivery, or a problem with your connection.
These situations can be frustrating, especially when you depend on cooking gas every day. The good news is that LPG consumers in India have official channels to report service problems and request a resolution.
The first step is to contact your registered gas agency. If the problem remains unresolved, you can approach your LPG company’s customer-care team and escalate the complaint through the appropriate grievance mechanism.
If you need general contact information first, our guide to LPG gas customer care can also help.
LPG Gas Agency Complaint Number 2026
The following table lists the main customer-care numbers and complaint channels for the three major domestic LPG providers in India.
| LPG Provider | Customer Care Number | Official Complaint Channel |
|---|---|---|
| Indane Gas | 1800-2333-555 | IndianOil customer care and grievance portal |
| Bharatgas | 1800-22-4344 | BPCL SmartLine and Bharatgas support |
| HP Gas | 1800-2333-555 | HPCL customer care and grievance portal |
| LPG Gas Leakage Emergency | 1906 | 24-hour LPG emergency helpline |
| National Consumer Helpline | 1915 | Consumer grievance assistance |
Important: Contact numbers and service availability can change. Verify the current details through your provider’s official website before relying on them. The National Consumer Helpline is a separate consumer grievance service, not an LPG delivery booking number.
1. Indane Gas Agency Complaint Number
Indane LPG is operated by Indian Oil Corporation Limited. Customers can use the official customer-care number 1800-2333-555 for LPG-related service complaints and queries.
You may contact customer care for issues such as:
- LPG cylinder delivery delays
- Incorrect or missing delivery records
- Problems with refill booking
- Distributor service complaints
- Subsidy or connection-related queries
- Unresolved complaints registered with the local agency
How to complain about an Indane gas agency
First, contact your registered distributor and explain the problem clearly. Provide your consumer number, refill booking reference, and delivery date if applicable.
If the agency does not resolve the issue, contact IndianOil customer care or submit a complaint through its official website. IndianOil also provides an online complaint and query registration facility.
After registering your complaint, keep the reference number and any confirmation message. These details will help you follow up if you do not receive a satisfactory response.
2. Bharatgas Agency Complaint Number
Bharatgas is a brand of Bharat Petroleum Corporation Limited (BPCL). Its official SmartLine customer-care number is 1800-22-4344.
You can contact BPCL about service problems involving your Bharatgas distributor, including delayed refills, booking issues, and other LPG-related concerns.
Steps to register a Bharatgas complaint
- Contact your Bharatgas distributor and explain the issue.
- If it remains unresolved, call BPCL SmartLine at 1800-22-4344.
- Explain what happened and provide your consumer details when requested.
- Ask for a complaint or interaction reference number.
- Keep the reference number and follow up through the official support channel.
BPCL states that its SmartLine is an all-India customer-care service for queries, complaints, suggestions, and feedback. Customers should use the official Bharatgas or BPCL website for the latest online complaint options.
3. HP Gas Agency Complaint Number
HP Gas is operated by Hindustan Petroleum Corporation Limited (HPCL). Its official LPG customer-care number is 1800-2333-555.
Customers can use this number to raise service-related complaints and seek help with unresolved distributor issues.
How to register an HP Gas complaint
Start by contacting your local HP Gas distributor. Explain the issue and provide your consumer number, booking details, and relevant supporting information.
If the distributor cannot resolve the matter, contact HPCL customer care or use the company’s official grievance registration facility.
HPCL also provides a Public Grievance Redressal mechanism for LPG customers. Through its official LPG grievance page, customers can identify the appropriate Public Grievance Redressal Officer for their state and district.
Keep your complaint reference number and any written response from the agency. If the response does not address your problem, use those records when escalating the matter.
What Problems Can You Report to an LPG Gas Agency?
You can raise a complaint about a range of service-related issues. The appropriate channel depends on the nature of the problem.
| Complaint Type | What to Explain |
|---|---|
| Cylinder delivery delay | Booking reference and expected delivery details |
| Cylinder not delivered | Booking status and actual delivery situation |
| Underweight cylinder | Tare weight, measured weight, and calculated LPG quantity |
| Extra delivery charges | Amount requested and details of the transaction |
| Cash memo not received | Refill booking and delivery date |
| Incorrect booking status | Booking reference and current status |
| Distributor not responding | Previous contact attempts and complaint reference |
| Connection or KYC issue | Relevant connection details and the action required |
Describe the problem accurately and avoid submitting multiple duplicate complaints for the same incident unless the provider instructs you to do so.
For problems involving a distributor’s conduct or repeated service failures, our guide to the LPG grievance portal and complaint process provides additional context.
How to Escalate an LPG Gas Agency Complaint
If your local agency does not resolve your complaint, you do not have to rely only on repeated visits or phone calls. Follow a documented escalation process.
Step 1: Contact the gas agency
Explain the problem to the distributor and request a clear response. Record the date of your visit or call and retain any complaint reference provided.
Step 2: Register a complaint with the LPG company
Contact the appropriate customer-care number for Indane, Bharatgas, or HP Gas. Alternatively, use the company’s official online grievance facility.
Give the details of your original complaint so the customer-care team can understand what has already happened.
Step 3: Request escalation to the appropriate officer
If customer care does not provide a satisfactory resolution, ask how to escalate the matter to the relevant grievance officer or regional office.
For HP Gas, the official Public Grievance Redressal page provides a way to locate the relevant officer by state and district. Other providers have their own complaint and escalation mechanisms.
Step 4: Approach the National Consumer Helpline
If the problem remains unresolved, you can contact the National Consumer Helpline (NCH).
- Telephone: 1915
- Alternative telephone: 1800-11-4000
- WhatsApp: 88000 1915
- Website: consumerhelpline.gov.in
- Email: nch-ca@gov.in
The helpline generally operates from 8 AM to 8 PM, excluding national holidays. You can submit a consumer grievance and retain the docket number for follow-up.
The NCH is a pre-litigation grievance assistance mechanism. If your matter requires a formal legal remedy, you may need to consider the appropriate consumer commission or another competent authority.
Step 5: Keep all complaint records
Maintain a record of your booking reference, complaint number, dates of communication, receipts, and responses received.
If you escalate the matter, explain the action you have already taken and what resolution you are requesting. A clear timeline makes it easier for the concerned authority to understand the dispute.
LPG Gas Leakage Complaint: Call 1906
A suspected gas leak is different from a routine service complaint. Do not wait for normal customer care or an online grievance response if you suspect an active leak.
Call 1906, the 24-hour all-India LPG leakage emergency helpline.
If you smell gas, avoid flames, smoking, and electrical switches. Do not operate electrical appliances or attempt to repair the cylinder or regulator yourself. If safe to do so, leave the affected area and follow emergency operator instructions.
Use the emergency helpline for leakage and immediate gas-safety concerns. For ordinary booking, delivery, billing, or distributor service issues, use your LPG company’s regular customer-care channel.
What Details Are Required to Register a Complaint?
Before calling customer care or completing an online form, keep the following information ready:
- Name of the LPG consumer
- Registered mobile number
- LPG provider and distributor name
- Consumer number or LPG ID, if required
- Booking reference, where applicable
- Date and description of the problem
- Previous complaint reference, if available
- Supporting receipt, cash memo, or other relevant records
Never share your account password, payment PIN, or OTP with someone claiming to resolve a gas agency complaint. Use verified customer-care channels and provide only the information needed for the complaint.
How Long Does an LPG Complaint Take to Resolve?
There is no single resolution time that applies to every LPG complaint. The time may depend on the provider, the type of problem, the investigation required, and the applicable grievance process.
Some issues can be resolved directly by the distributor, while disputes involving delivery records, payments, or service conduct may require additional checks.
When registering your complaint, ask for the expected response time and how to check its status. If the stated period passes without a satisfactory response, follow up using your reference number and request escalation.
Final Words
Knowing the correct LPG gas agency complaint number can save time when a distributor does not respond or a refill service goes wrong. Start with your registered agency, then contact the official customer-care team of Indane, Bharatgas, or HP Gas.
If the issue remains unresolved, use the company’s grievance mechanism and consider contacting the National Consumer Helpline. Keep your records safe and explain the problem clearly at every stage.
For gas leakage or an immediate safety concern, call 1906 rather than waiting for a routine complaint response.
Frequently Asked Questions (FAQs)
Indane and HP Gas list 1800-2333-555 for customer care. Bharatgas lists 1800-22-4344 through BPCL SmartLine. For an LPG leakage emergency, call 1906.
Visit the official website of your LPG provider and use its complaint or grievance registration facility. Enter the required consumer and complaint details, submit the form, and save the reference number.
Contact your provider’s customer-care team and request escalation. If the issue remains unresolved, you can approach the appropriate grievance officer or contact the National Consumer Helpline at 1915.
Yes. Contact your distributor or LPG company’s customer-care team. Keep your booking reference, delivery details, and any earlier complaint number ready when reporting the delay.
Call 1906, the 24-hour all-India LPG leakage emergency helpline. Do not treat a suspected gas leak as an ordinary customer-service complaint.
