Effective Date: August 11, 2026
Thank you for supporting mylpg.co.in. This Refund Policy explains how refund requests are handled for voluntary payments made through our website.
1. Nature of Payments
Payments made on mylpg.co.in are voluntary support contributions intended to help cover website maintenance, hosting, server resources, security, development, and operational costs.
These payments are NOT Government fees, official LPG cylinder booking charges, subsidy processing fees, or payments made to any Government authority, ministry, or LPG company (Indane, Bharat Gas, HP Gas).
2. Refund Eligibility
A refund request may be reviewed and considered in the following limited situations:
- Duplicate Payment: Multiple charges deducted for the same transaction due to a network or payment gateway error.
- Technical Issue: Payment deducted successfully, but account access/feature was not activated due to a verified technical system failure.
- Incorrect Amount: Incorrect amount charged due to a system error.
- Genuine Discrepancies: Other genuine cases reviewed and approved by our support team.
3. Non-Refundable Cases
Refunds will NOT be granted under the following circumstances:
- The user simply changes their mind after completing the voluntary contribution.
- The user no longer wishes to use the website or its community features.
- The user has already received access to the account-based features or resources.
- Incorrect contact details or mobile numbers were provided by the user during registration.
- The user misunderstood the non-government, independent nature of this portal (as disclaimers are clearly presented before payment).
4. How to Request a Refund
To request a refund, please contact us within 7 days of the transaction date with the following details:
- Full Name & Registered Mobile Number
- Transaction ID / Payment Reference Number
- Date of Payment & Amount Charged
- Clear reason for the refund request
Please send your request directly to our official support email: admin@kisansuvidha.in or through the Contact Us page.
5. Refund Processing Timeline
If your refund request is approved after verification:
- The refund will be credited back to the original payment method (UPI, Credit/Debit Card, Net Banking) used during the transaction.
- Approved refunds are processed within 5 to 7 working days. The exact time for the credited amount to reflect in your statement depends on your bank or card issuer.
6. Chargebacks and Payment Disputes
If you experience any payment-related issue or billing discrepancy, you agree to contact us directly before initiating a chargeback or dispute with your bank or card provider. Most genuine issues can be resolved quickly through direct communication.
If an unauthorized chargeback is initiated, we reserve the right to provide transaction logs, IP addresses, checked user consent agreements, and communication history to the financial institution or payment gateway to assist in resolving the dispute.
7. Policy Updates
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any updates will be published on this page along with the revised Effective Date.
Disclaimer: mylpg.co.in is an independent informational portal and is NOT affiliated with the Government of India, Ministry of Petroleum, Indian Oil (Indane), Bharat Petroleum (Bharat Gas), Hindustan Petroleum (HP Gas), or any Government authority.
